Refund policy
We offer a 14-day return policy, meaning you have 7 days after receiving your item to request a return.
To be eligible, items must be unused, undamaged, with tags, and in original packaging. Proof of purchase is required.
To request a return, contact us at virantyshop@gmail.com.
If approved, you will receive instructions on how to return your item.
⚠️ Items sent back without approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damages & Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Personal care goods
- Custom or personalized items
Shipping Disclaimer
Shipping times may vary depending on your location. Delays caused by shipping carriers are outside our control and are not eligible for refunds.
Exchanges
To exchange an item, please return your original item and place a new order.
Refunds
Once your return is received and inspected, we will notify you if your refund is approved.
If approved, refunds will be processed within 10 business days to your original payment method.
If more than 15 business days have passed, contact us at virantyshop@gmail.com.
Important Note
We reserve the right to refuse returns that do not meet our policy requirements.